FAQs

Why am I unable to sign in?

This may happen due to incorrect TPIN and/or CIP. Ensure that you are logging in using the exact TPIN/CIP and in the same case as they are case-sensitive.

In case you have forgotten the TPIN/CIP, you can generate a new TPIN/CIP online, by answering the secret question with the secret answer provided by you at the time of registration. Alternatively, you may also call our Customer care centre and authenticate your identity to request for generation of new TPIN/CIP.

I have forgotten my TPIN, how can I generate a new one?

You can generate your TPIN online by answering the secret question. The answer you provide should match with that given by you at the time of registration.

You can also call our Customer Care Centre and request for generating a new TPIN after authenticating your identity.

I have forgotten my CIP, how do I get it?

You can know your CIP online, by answering the secret question. Your answer should match with the answer provided by you at the time of registration.

You may even call our Customer care centre and after authenticating your identity, our customer care executives will provide you your CIP on the phone

In case of a correction in name, please write in to us with a copy of any of the following:

How is the new TPIN communicated to me?

After you have placed the request for a new TPIN, the same gets generated at the end of the same day and is sent to your communication address registered with us through courier.

What is the meaning of TPIN locked?
Why is my TPIN locked?

If you exceed the maximum number of attempts for Login, you TPIN gets locked. You can make a maximum of five login attempts.

Once your TPIN is locked, you will have to request for a new TPIN, either online or by calling our customer care centre.