Business Continuity Plan

Birla Sun Life Insurance is one of the few Indian companies to have a fully operational Business Continuity Plan (BCP) to ensure minimal impact to the organisation, its people, and most importantly, its customers. Our Business Continuity Planning (BCP) Program is a response plan which would ensure that in the event of a disaster we would be able to restore and recover operations for critical processes within a predetermined time after the disaster.

BSLI’s Business Continuity Management Policy

To have a planned response in the event of any contingency ensuring recovery of critical activities at agreed levels within agreed timeframe thereby complying with various regulatory requirements and minimizing the potential business impact to BSLI. Additionally to create a system that fosters continuous improvement of business continuity management

Business Continuity Management System Objectives (BCMS):

The objectives of BSLI's BCMS are as follows

	Ensuring a Proactive response to any contingency
	Ensuring recovery of identified critical activities within agreed timeframe.
	Ensuring that we adhere to our clients, contractual, legal & regulatory requirements.

Programme Overview

As part of our Business Continuity Plan, we have a documented crisis response and recovery procedure for quick response and stabilisation of the situation, and a business continuity procedure to ensure recovery.

Highlights of our Plan Document:

	Crisis Management & incident response
	Data back-up, data and system recovery
	Recovery of all mission-critical business functions and supporting systems
	Alternate recovery sites if primary location is unavailable
	Communication with customers, employees and other stakeholders
	Assurance to customers that they will continue to receive optimum customer services at all times

Our Commitment

	Risk Assessment & Business Impact Analysis (BIA) annually.
	Business Continuity Plan for HO & its Critical branches.
	Crisis Management Plan & Pandemic Response Plan at a corporate Level.
	Business Continuity Plan Testing ensuring viability of all its plans.
	The activities set forth above may evolve as business and regulatory needs require.